At The Lock Lab, returns and refund requests are reviewed case by case. Please contact us before returning any item.
Contact Email
industrial.hub.supply@gmail.com
Return Eligibility
To be eligible for a return, the item must be unused, undamaged, and in its original condition and packaging.
Returned items must include all accessories, manuals, packaging materials, and any included parts.
Items that have been installed, used, damaged, modified, customized, or missing parts may not be eligible for return.
Manual Review
Some security hardware, locksmith tools, key machines, electronic locks, and related accessories may require manual review before a return or refund is approved.
We may refuse a return or refund request if the item appears to have been used improperly, damaged after delivery, modified, or returned without required parts.
Return Process
Before returning any item, please contact us at industrial.hub.supply@gmail.com with your order information, product photos, and a description of the issue.
Do not send items back without contacting us first.
Refunds
Once the returned item is received and inspected, we will notify you whether the refund is approved or rejected.
If approved, the refund will be processed to the original payment method when available. Processing time may vary depending on the payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the return is caused by our error or a confirmed product issue.
Original shipping fees may not be refundable.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us as soon as possible with clear photos of the package, product, label, and issue.
Professional Use Notice
Products sold by The Lock Lab are intended for lawful repair, maintenance, training, and authorized locksmith service use only.
Customers are responsible for following local laws and regulations.
Contact
For refund and return questions, contact: industrial.hub.supply@gmail.com
Backup Email: globalindustrial@foxmail.com