By using The Lock Lab website, browsing products, contacting us, creating an account, or placing an order, you agree to the following terms and conditions.
Contact Email
industrial.hub.supply@gmail.com
Website Use
Customers agree to use this website lawfully, responsibly, and in accordance with all applicable laws and regulations.
You may not use this website for unsafe, unlawful, fraudulent, abusive, or inappropriate activity.
Product Information
We try to provide accurate product titles, descriptions, specifications, images, and pricing. However, product information may be updated, corrected, or changed without notice.
Product images are for reference only. Actual product appearance, packaging, color, accessories, or specifications may vary depending on supplier updates or product batches.
Product Availability
Product availability may change without notice.
Some products may require manual confirmation before order processing, especially security hardware, locksmith tools, key machines, electronic locks, and related accessories.
Orders
We may review, refuse, cancel, or request additional information for orders that appear unsafe, unlawful, restricted, incomplete, suspicious, or inappropriate.
An order confirmation does not guarantee final acceptance if additional review is required.
Pricing
Prices may change without notice.
If a pricing error, product error, or stock issue is discovered, we may contact the customer to confirm, adjust, or cancel the order.
Payment
Payment methods may vary depending on website configuration, customer location, order value, and product type.
Payment processing may be handled by third-party payment providers according to their own terms and policies.
Shipping
Shipping times, costs, carriers, and availability may vary depending on destination country, product type, package size, and carrier conditions.
Customers are responsible for providing accurate and complete shipping information.
Customs, Duties, and Import Rules
International customers are responsible for customs duties, taxes, import fees, brokerage fees, and compliance with local import laws unless otherwise stated.
Customers are responsible for understanding whether a product can be legally purchased, imported, possessed, or used in their country or region.
Professional Use Notice
Products sold by The Lock Lab are intended for lawful repair, maintenance, training, and authorized locksmith service use only.
Customers are responsible for following local laws and regulations.
Do not use any product for unauthorized entry, theft, damage, unsafe activity, or illegal activity.
Returns and Refunds
Returns and refunds are reviewed case by case according to our Refund and Returns Policy.
Items that have been installed, used, damaged, modified, customized, or returned with missing parts may not be eligible for return.
Limitation of Responsibility
The Lock Lab is not responsible for misuse of products, unlawful use, improper installation, local legal restrictions, customs refusal, incorrect shipping information, or customer failure to follow applicable laws and regulations.
Changes to These Terms
We may update these terms and conditions from time to time. Continued use of this website means you accept the updated terms.
Contact
For questions about these terms, contact: industrial.hub.supply@gmail.com
Backup Email: globalindustrial@foxmail.com