At The Lock Lab, we respect customer privacy and only collect information needed to operate our website, respond to inquiries, process orders, and provide customer support.
Contact Email
industrial.hub.supply@gmail.com
Information We Collect
When you visit our website, contact us, create an account, place an order, or request product information, we may collect information such as:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Product inquiry details
- Payment and transaction information when payment services are enabled
- Website usage information such as browser type, device type, pages visited, and basic technical data
How We Use Information
- Respond to product questions and business inquiries
- Process orders and customer requests
- Confirm shipping details and product availability
- Provide customer support
- Improve website content and user experience
- Prevent fraud, abuse, unsafe activity, or unlawful use
- Comply with legal, tax, accounting, or regulatory requirements
Order and Payment Information
When payment services are enabled, payment information may be processed by third-party payment providers.
The Lock Lab does not store full credit card information on this website.
Payment processing, verification, and fraud prevention may be handled by payment providers according to their own privacy and security policies.
Cookies and Website Data
Our website may use cookies and similar technologies to support basic website functions, shopping cart features, login sessions, analytics, security, and user experience.
Customers may disable cookies in their browser settings, but some website features may not work properly.
WooCommerce and Store Functions
Our website uses WooCommerce to manage product pages, shopping cart functions, checkout, customer accounts, and order-related information.
Information submitted through store functions may be used to process orders, provide support, and manage customer communication.
Email Communication
If you contact us by email, we may use your email address and message content to reply to your inquiry and provide support.
We do not sell customer personal information.
Information Sharing
We may share limited information with service providers when needed to operate the website, process payments, arrange shipping, provide support, prevent fraud, or comply with legal requirements.
These service providers may include hosting providers, payment processors, shipping carriers, email service providers, security tools, analytics tools, and website service providers.
Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.
However, no website, email system, or online transmission method can be guaranteed to be completely secure.
Data Retention
We may retain order, inquiry, account, and support information for as long as needed to operate our business, provide customer support, resolve disputes, meet legal obligations, and maintain records.
International Customers
Customers are responsible for providing accurate information and for following local laws and regulations related to product purchase, import, and use.
Professional Use Notice
Products sold by The Lock Lab are intended for lawful repair, maintenance, training, and authorized locksmith service use only.
We may review, refuse, or cancel requests that appear unsafe, unlawful, restricted, or inappropriate.
Your Choices
Customers may contact us to request updates, corrections, or deletion of their information where applicable.
Some information may need to be retained for order records, legal compliance, fraud prevention, or business recordkeeping.
Contact
For privacy questions, contact: industrial.hub.supply@gmail.com
Backup Email: globalindustrial@foxmail.com